Refund & Cancellation Policy

1. Cancelling a booking

• You can cancel a booking for free up to 24 hours before its start time. Contact us on WhatsApp +201559045115 or at hi@boopet.net with your booking reference.
• For boarding, free cancellation is possible up to 48 hours before check-in.
• Later cancellations and no-shows may not be refunded.

2. Refunds for online payments

• When a cancellation is eligible, the amount paid online is refunded to the same card or wallet.
• Refunds are processed within 7 working days. Your bank or wallet may take a few more days to show it.
• If a provider cancels or can't perform the service, you get a full refund.

3. Payments at the visit

Bookings paid at the visit have nothing to refund if they are cancelled in time.

4. Promo codes

The refund is the amount you actually paid. A used promo code may not be given back.

5. Problems with a service

If something went wrong, contact us within 48 hours with your booking reference. We will look into it with the provider and suggest a solution, which may include a partial or full refund.