Terms & Conditions

These terms apply to every booking made on Boopet (https://portal.boopet.net). By making a booking you accept them.

1. What Boopet does

Boopet is an online platform where you can book pet care services (boarding, veterinary visits, grooming and training) with independent partner providers such as pet hotels, clinics, groomers, doctors and trainers. The provider you choose performs the service and is responsible for it.

2. Bookings

• A booking is a request until it is confirmed. You receive an email when it is received and again when it is confirmed or cancelled.
• Please give correct contact details and information about your pets (type, number, health needs). Providers may refuse pets that don't match the booking.
• The price shown before you confirm is the price of the booking. Extra services agreed with the provider on the spot are paid to the provider.
• Freelance trainer bookings are arranged directly with the trainer after booking (schedule and price).

3. Payment

• You can pay at the visit, or online by card or mobile wallet when online payment is available. Online payments are processed securely by Kashier; Boopet never sees or stores your card details.
• Promo codes are subject to their own conditions (validity, number of uses) and can't be exchanged for cash.

4. Cancellations and refunds

Cancellations and refunds follow our Refund & Cancellation Policy.

5. Your responsibilities

• Your pet must be healthy enough for the service booked, and vaccinated where the provider requires it. Tell the provider about any medical condition or behaviour issue.
• You are responsible for any damage caused by your pet, according to the law.

6. Liability

Boopet connects you with providers and does its best to list reliable partners, but the service itself is the provider's responsibility. As far as the law allows, Boopet is not liable for the way a provider performs a service.

7. Reviews

Reviews must be honest and respectful. We check reviews before publishing them and may refuse or remove any review.

8. Changes

We may update these terms. The version on this page on the date of your booking applies.

9. Law and contact

These terms are governed by the laws of the Arab Republic of Egypt. Questions: hi@boopet.net or WhatsApp +201559045115.